I went to Avis drop off and was told they understood was I was telling them, but that I need to drop off at Payless. While returning car at SD intl airport on approx 10:55pm the Payless employee was rude and yelling at me to take vehicle to Avis drop off although I had paperwork and was given instructions to drop off Payless. Told us to drop it off at Payless car rental and gave us her contact information to give to Payless. Eventually they stopped picking up the phone or hanging up on the Avis employee.Īvis employee took notes and documented everything and gave us a replacement car and wrote up new paperwork but that would match our paperwork. An Avis employee that was handling Payless rental place as well began calling the Payless at the SD intl airport and they were on the phone for about an hour getting the run around as well. We arrive and the MVA# they provided us for replacement car did not exist. I finally call my daughter and ask her to pick my girlfriend and I up and take us to the Oakland intl airport. And sure enough when I charged my phone, the Uber notifications were being sent to the phone that had died. I tell them why there? And why no notification to the correct phone when I told them my phone was dying. We walk to a place to eat 20 mins away.įinally get ahold of someone, who tells me Uber is waiting for us at the SF into airport for pick up. I begin calling back, and am transferred person to person. I get notification that the new car rental replacement is in the Oakland intl airport for pick up. My phone was dying, so I give them a second phone # to contact me on send me notifications. I began calling again, finally get ahold of someone who begins new ticket (roadside assistance) for an Uber to pick us up and take us to the correct place for a replacement car rental. We get in Uber to this Payless rental car place nearby that ended up being permanently closed. Avis employee sends us out of airport telling us there is Payless nearby. I get in line at Avis, because no Payless, entire time still trying to get ahold of someone to help me on the phone. I also called the rental place and left voicemails or was hung up by the company, or was also transferred. I begin calling customer service back who tells me to call roadside assistance and getting transferred to supervisors, who told me to wait and transfer me back to the original customer service prompt. Well come to find out there is no Payless at the airport. An employee at this office that was closed was kind enough to give us a ride to the airport that was near by thinking maybe the car was there. We tried calling back and that is when the Run around began.
The Uber dropped us off at a random Avis office that was closed. We called roadside assistance, they set up a tow and Uber service to go pick up the car rental replacement. via Turo broker Aon UK Ltd.We purchased an Uber, got back to hotel, & at 7am we called the company and were given an alternative ID number. Each plan includes different limits of financial responsibility for physical damage, but all three plans include up to £20,000,000 coverage under a third-party automobile liability insurance policy provided by Aioi Nissay Dowa Insurance UK Ltd. When booking a car in the United Kingdom, you’ll also choose between the Premier, Standard, and Minimum protection plans. When booking a car in Canada, you’ll choose between three protection plans - Premier, Standard, or Minimum - and with each plan, you’re covered with liability insurance purchased from Intact Financial Corporation in Alberta, Nova Scotia, Ontario, and Quebec, and Insurance Corporation of British Columbia (ICBC) in British Columbia - up to $2,000,000 for all plans.** With each plan, you’re covered with liability insurance of $1,250,000.* Protection plans for New York trips also include access to roadside assistance, priority phone support, and 24/7 customer assistance. In New York state, you’ll also choose between Premier, Standard, or Minimum. With each plan, you’re covered with third-party automobile liability insurance provided under a policy issued to Turo by Travelers Excess and Surplus Lines Company - $750,000 for the Premier plan.* When booking a car in the US, you’ll choose between three protection plans - Premier, Standard, or Minimum - to get the level of coverage that’s right for you. In the US, any personal insurance you may have that covers damage to the host’s vehicle would kick in before your Turo protection plan, except in limited situations for trips booked in Maryland. No, you don’t need personal insurance coverage to book a car on Turo.
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